We want you to love what you have purchased or ordered from hiphopheads.com. If something is not right, let us know.
hiphopheads.com does not accept returns on items that have been worn, washed, or damaged in any way by the purchaser. Please recognise this policy before returning the product via mail. There are no exceptions.
RETURNS & EXCHANGES POLICY
When you make purchases at hiphopheads.com, each shipment is accompanied with a packing slip with details regarding merchandise purchased and payment information. If you happen to not be happy with your online purchase, follow the directions detailed below…
DEFECTIVE OR INCORRECT MERCHANDISE
If your order contains defective or incorrect merchandise, please send an email to firstname.lastname@example.org and we will email you a pre-paid return label, to send back the items.
RETURNS OR EXCHANGES
All orders sent back for return or exchange will be refunded less the amount of shipping. If you are exchanging then you will need to submit a new order on hiphopheads.com, and we will ship the new order as soon as possible.
Pack all items in a secure carton or reuse the original packaging and enclose the packing slip.
E-mail email@example.com for return/exchange shipping address.
Refunds will be credited back to the same card used to make the original purchase, and only once we receive the merchandise. Please allow one to 5-10 business days from the day you return the merchandise for your account to be credited.